Client Relation

You are our only focus

We approach customer Relation to serve you.

We work hardly for better understanding, anticipating, fulfilling stated and latent customer needs, goals, and processes.
And above all, we adhere to proceed with what we promised.

We are your partner in your success journey

We consider ourselves your strategic partner, not just a company you deal with. We focus on business processes to drive out cost and waste, improve quality, and cycle times.

We are collaborative, transparent, flexible, and Innovative, and above all, we provide dynamic solutions for any the obstacles that face you.

Quality

AZ-Translation ensures the quality of the translated content. We provide top quality translations to maintain our customer satisfaction.

To make sure that we are providing platinum quality, we rely on the following process:

      • Quality Assurance is a key component of any translation management system. Our QA process allows delivering excellent translations while continuously improving the overall quality.
      • The entire review process is completely transparent to the client. Although clients don’t need to assist in the QA process, they can view it and participate. For example, if the translator and reviewer are discussing the best writing style, the client may help by explaining about the target audience.
      • Creating and managing Glossary, Style Guide, and TM assets to ensure consistency of effort and good results.
      • Linguistic testing: ensuring your website or software maintains linguistic quality via a post-build review.
      • Even the best translators can sometime make mistakes. That is a part of any human-driven process. We have developed strong reviewing phase to find mistakes, correct them and verify that translations are right. The issue tracking system guarantees that everything that needs fixing is fixed.

 

We chose our stuff carefully

Our teams have the in-depth knowledge to help you achieve fast, high-quality localization as we choose our linguists, reviewers, QA specialists, DTP specialists, engineers, web developers, testers, and management team cautiously.

We have an in-house team as well as partners who we have picked carefully via a strong phase of testing and approving.

We are geeks

The technology plays a unique role in the industry.
Our team develops integrated solutions using the best technology out there.

Communication

We are transparent

Transparency is the main core of the long-standing relations.
We make our process and performance clear and reachable so you can know everything about us.

We are confident

We provide what we promise because your words in safe hands.  We believe that the trust is one of the important pillars between our clients and us.

We are Steady

As we consider ourselves your backbone of success, we are available 24 hours per day, 7 days per week, not only by email but also by phone or SMS, cost-effective services.